Visitor approaches
Start naturally. A greeting is enough.
Sales normally starts the conversation.
-
Notice
Make eye contact and acknowledge them.
-
Greet
A simple hello is enough.
-
Open
Ask what brought them here.
-
Listen
Let their answer show you what to do next.
-
Discover
Move into discovery instead of a full product tour.
Example
“What brought you to our booth today?”
“Hi, welcome to IceWarp. What brought you here today?”
If you are already speaking with someone, still acknowledge the new visitor.
“Hi, I’ll be with you in a moment.”
Remember
Acknowledge visitors early. Nobody should feel unseen.