Language problem

Visitor Speaks a Language You Cannot Support Well

Situation: A visitor wants to speak in a language you cannot support well.

What to do:

• Use available team language coverage.
• Use simple shared language if possible.
• Use appropriate translation support if needed.
• Invite the visitor back when a suitable colleague is available.
• Check the event briefing before you promise a specific person or time.
• Capture contact information so the opportunity is not lost.

What to say:

“We can try in English now, or I can connect you with a colleague who can support this better.”

Lesson: Language should not break the chain. Keep the visitor connected to the next useful step.

When Language Is the Gap

If a visitor needs a language the team cannot support well, use the event briefing. Route them to the right person, or agree a better time. Capture the contact before they leave.