Deep technical question
When It Becomes Technical
PRESALES
Answer within your knowledge. Escalate when the question needs deeper technical confirmation.
Escalate questions about:
- unusual architecture;
- unsupported or uncertain scenarios;
- detailed migration behaviour;
- complex security questions;
- product behaviour that needs verification;
- deployment details you are not sure about.
Before you escalate, capture enough context:
- Who is asking?
- What company are they from?
- What environment do they have?
- What exactly do they need to know?
- How should we follow up?
Example
“That is a detailed migration question. I want Presales to confirm it, so we don’t give you a rough answer.”